Batter's Choice Shipping and Returns

Shipping & Returns

CREDIT CARD ORDERS: We accept Visa, MasterCard, Discover, and American Express. We are required to verify the correct name and address on all credit card orders with the company that issued the card. All credit card orders MUST be shipped to an address that is on file.

We do not require a signature for delivery of UPS packages, unless you have requested one. In most instances UPS will leave your package near the front door. If necessary, most companies allow you to add an alternate "Ship To" address, such as your work address, that can be verified.

American Express & Discover are extremely good at processing such a request. The phone number can be found on the back of your credit card.

We know this may be an inconvenience but this policy is meant to protect you from becoming a victim of credit card fraud.

SHIPPING INFO: Rates are subject to change without notice. Orders with EXPEDITED shipping that are received by 2 PM EST will be shipped the same day. Ground packages will ship within 2 days of placing your order because of heavy volume due to the time of year. Orders placed between 2 and 4 PM EST can ship same day for an additional $10.00 RUSH CHARGE. This includes UPS Ground or Air shipments. You may include this option in the comments section when placing your order. Same day shipping applies to orders shipped to the billing address. UPS picks up shipments Monday thru Friday ONLY. Weekends and Holidays do not count as transit times for any shipments except Saturday Delivery designated orders. All orders placed over the weekend will be shipped out on the following Monday that does not fall under the category of Holidays. Transit times may vary depending on shipping method and the destination of your order. Rates apply to packages shipped within the Contiguous U.S. by UPS or US mail. Free shipping items located throughout the website apply only to customers located within the U.S. 48 continental United States. For International orders or orders to Alaska and Hawaii, extra shipping charges will apply. Heavy weight orders/ bulk freight items will require additional shipping costs. Express and Global Express shipping is available by US mail. Charges vary depending on the weight, size and destination of your package. Please call 1 800 335-6169 for rates.

Alternate addresses will slow down the processing of your order.

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RETURNS: Any non clearance item may be returned for exchange or refund provided it is unused, in the original packaging and is returned within 30 days of the purchase date. Any items that are not in new and original packaging, i.e.: plastic removed from bats will incur a 10% restocking fee. Please call for authorization before returning any merchandise. Shipping charges are not refundable.

NON RETURNABLE ITEMS

Some items may not be returned or will incur a re-stocking/re-packaging fee:

USED MERCHANDISE

Used merchandise WILL NOT be accepted for return unless it is defective. Batter’s Choice does not sell merchandise on a trial basis. All returned items must be in new and un-used condition as it was received by us from the manufacturer.

CUSTOMIZED ITEMS/ SPECIAL ORDERS

Items that have been customized/ special orders - Caps, jerseys, embroidered goods, personalized gloves, etc. - may not be returned for credit or exchange unless defective.

BULK FREIGHT ITEMS

Pitching machines, batting cages, protective screens, etc. are extremely heavy and their shipping containers usually cannot survive multiple trips around the country. These items will incur a 25% re-stocking/re-packaging fee if returned regardless of circumstance.